Here To Help!

We hope you find the help you need, if not - get in touch!

Search our help pages below!

Contact Us!

If you have any questions, check our FAQ's for the answer. If our FAQ's can't answer it for you, we'll be glad to answer you in person!

Customer Experience open today from: 10:00 - 17:00

Mon - Fri:09:00 - 20:00

Sat10:00 - 17:00

Sun09:00 - 18:00

Chat On WhatsApp

0207 100 1515

Live Help

The easiest and quickest way to get in touch with us is to use our Live Help service. Simply click on the Live Help tab and we'll connect you to a member of our friendly team straight away. Our Live Help opening hours are:

Monday - Friday: 0900 - 2000

Saturday: 1000 - 1700

Sunday: 0900 - 1800

Call Us

Prefer to call us? Customers can call our local-rate number 0207 100 1515. Our team are here to help throughout the week. Our opening hours are:

Monday - Thursday: 1000 - 1730

Friday : 1000 - 1700

Saturday: 1100 - 1700

Sunday : 1000 - 1700

*All of our incoming and outgoing calls are recorded for training and quality purposes.

** When calling our stores, in certain circumstances your call may be recorded for training and quality purposes.

If your query is for any department other than the Customer Experience Team at schuh, please call 01506 460 250.

FAQ's

We aim to respond to all queries as quickly as possible however our Live Help/social channels are normally the quickest way to get a response from us.

If you'd like to write to us, drop us a line at the following address:

schuh Customer Experience Team

1 Neilson Square

Deans Industrial Estate

Livingston

EH54 8RQ

schuh registered office: schuh Limited, 1 Neilson Square, Deans Industrial Estate, Livingston, EH54 8RQ, Scotland, UK Tel: 01506460250

Registered in Scotland No. 125327

We aim to provide you with the best service possible at all times but sometimes things can go wrong along the way. If you are unhappy with the service you have received, please email us at complaints@schuh.co.uk and a member of our complaints team will be in touch.

In the unlikely event that our Complaints Team are unable to resolve your complaint through our complaints handling procedure, the EU commission provides an online dispute resolution platform ("ODR Platform") for disputes regarding items bought online. You can find the ODR platform at http://ec.europa.eu/consumers/odr/.

For the quickest response; please use one of our Live Help options listed above. Alternatively you can use one of the options below and we will get back to you ASAP.

You can also contact us through X or Facebook Messenger.

Or you can email us - help@schuh.co.uk

Please email all press and PR related queries to PR@schuh.co.uk and the team will respond as soon as they can.

Your Recent Searches

Trending Searches

Your Results

Your bag is empty