Here To Help!

We hope you find the help you need, if not - get in touch!

Search our help pages below!

Here To Help!

We hope you find the help you need, if not - get in touch!

Customer Experience open today from: 09:00 - 19:30

Mon - Fri:09:00 - 19:30

Sat10:00 - 17:00

Sun11:00 - 17:00

@schuhhelp

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Live Help

The easiest and quickest way to get in touch with us is to use our Live Help service. Simply click on the Live Help tab and we'll connect you to a member of our friendly team straight away. Our Live Help opening hours are:

Monday- Friday: 0900 - 1930

Saturday: 10:00 - 1700

Sunday: 1100 - 1700

FAQ's

Need to return your shoes? Check out our fantastic 365 day Returns Policy.

As soon as your order is despatched you'll receive an email from us with tracking information. Can't find it? Check your 'junk' folder incase its hiding away. You can also check the progress of your parcel on our Track Order page.

Yes we do! Check out our student discount page for full info.

*Please note that promotional/student discount codes are not valid in conjunction with any other discount or offer.

To find your nearest store, get contact information and address details, as well as information on new store openings, visit our stores page.

You can check your giftcard balance on the giftcard section of our website.

Here To Help!

We hope you find the help you need, if not - get in touch!

Here To Help!

Live Help

FAQ's

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